Provided customers service for gym members.CPR Certified. Develop positive responses to deal with customer questions, concerns or complaints. Collected and tracked fees and payments Use of computer system to manage guest's memberships, money, and scheduling of classes. Maintained locker rooms, gym, front desk and other areas of the Health and Fitness Department. Greeted and checked guests in/out of the hotel Maintain front desk operations to maximize member's experience. Performed administrative tasks, including communicating daily announcements, making copies, and filing documents. Communicated with members, clarified and sold membership plans, participated in housework such as cleaning locker rooms and laundry. FLSA STATUS: Hourly. Sign up new memberships and classes* Supervise workout rooms and lobby* Balance nightly books. Developed communication skills through interactions with professors and interdepartmental interactions. Collaborated with staff members to maintain a clean and safe environment. Calculate the revenue made from new memberships, and the percentage of people who signed up for a membership. Aided the office workers with small tasks, such as mail outs, phone calls, and new product ideas. Greeted guests courteously, kept records of room availability and corresponding accounts, and processed payments for room charges. Worked as a lifeguard, performed basic pool maintenance and kept log of pool chemicals, helped get pools ready post-Katrina. Assist members & prospective members with membership and/or program enrollment. Dispatched maintenance and housekeeping to guest rooms and other areas of the hotel. Provide information to callers Performed night audit tasks, printed and emailed reports, and assisted housekeeping with folding laundry. Provided excellent customer service with incoming telephone calls and walk in customers. Receive payments in cash, through credit cards and by direct debit Issue receipts and managed refunds if needed. Provide positive customer service and encouragement to all members. Assist members and potential members alike. Greet guests, manage events, manage admissions, recruit and process new members, and train new employees. Greeted guests, handled check-ins and check-outs Provide a positive attitude in stressful and sometimes frustrating experience. Assisted facility customers and completed daily administrative tasks. Run the night audit; Reset the Resort Data Processing system every night. Scheduling as a proof that you will be effective in performing the objectives, purpose, and obligations of the position that will be assigned to you. Performed various clerical tasks such as faxing, copying, and storing credit card information. Post charges, such those for rooms, food, liquor, or telephone calls to the invoices. Maintained a welcoming atmosphere at the front desk area and assisted all members and customers with any questions they had. Check patrons into the center Registered guest assigned rooms and accommodated special requests when necessary. Provide front-desk relief as required; responsible for greeting customers, answering phones, and setting up appointments. Skills. The top three keywords employers use in Front Desk Attendant job descriptions are Receptionist appearing in 31.97% of postings, Answer Phones 13.61%, and Hospitality appearing in 10.88%. Answer telephone calls and inquiries in a friendly, professional manner. Print out everyday reports and go through to find any special requests such as romance package, high floor etc. Take payments for room charges and post to appropriate account. Use this front desk attendant CV template as the starting point for your own job-winning CV! Answered telephone calls, and additional tasks as assigned. Handle customer complaints to fullest ability until management was needed to handle the situation. Provided facility tours and signed up new member. Resigned position for relocation of college. Manage the registration process including guest with prior booking. POSITION TITLE: Front Desk Attendant. - sold and renewed memberships And they are also required to be highly sociable, often aiming to put people at ease and have to be quite good with their communication skills. Equipment Orientation Phone Calls. Delivered messages and guest baskets/amenities/faxes to guest rooms as needed. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding entertainment. Used advanced scheduling software and processed financial transactions. Assisted guests by providing travel directions and activity recommendations including shopping, dining, and entertainment. Used problem resolution skills to promote win-win solutions for conflicts. Answer and transfer calls accordingly, Answered phones Direct calls Take messages Greet customers Maintain a safe environment Answer correspondence Helped customers with maul functions within their rooms. Answered phones, made reservations, checked guests in and out, performed night audit, light cleaning. Provided tours to prospective members. Answer telephone calls regarding reservations, general information about the facility, and take out orders. Issued room keys.keeped records of room availability and guests' accounts, using computer. Skip to main content. Regulated and logged membership information, Greet gym members and potential clients Log membership information, Entered data of membership information into computerized membership system Track and record special requests, complaints, unusual activity, maintenance requests and incident reports. Provide exceptional customer service to CSUC students for various recreational needs Maintained a clean, organized front desk area. Verified customer's credit cards and established payments for accommodations. If they are unable to help the caller, they must accurately determine the proper department/person to transfer the caller to or take and relay a message. Managed new and existing customer relationships by providing excellent customer service, including reservation management and customer issue resolution. Front desk duties including guest services, reservations, and daily tasks related to. Provide security, front line maintenance, key dispersal, communication and information transfer. Personally handled all guest request Answered and transferred telephone calls in a timely and professional manner. A receptionist is generally required to meet and greet people at the front door, or in this case, the front desk. Monitored room availability using Opera Thin software. Maintained room availability with punctuality and attention to details. Provided an elevated customer experience to generate a loyal clientèle. Operated telephone switchboard to answer, screened, or forwarded calls, providing information, taking messages, or scheduling appointments. Catered exceptional customer service at this health recreational facility. Set up breakfast for the guests and do the night audit paperwork. Greet and check in gym members/ Sign up new members while using basic math skills and a POS system. Work Experience. Maintained inventory Post room charges and room taxes to guest accounts including those not posted during the day by front cashiers. Develop a personal action plan to improve both their image and their skills at the front desk. Provided a high level of customer service to existing and potential members. Do align the text flush left and always use bullets for … On-the-job-training is provided for front desk attendants at most companies. Provide guest services as well as concierge services. Answer telephone calls to take messages to provided information during business and non business hours. Register prospective members and channel Checked guests in and out daily and handled the reservations in the computer system. Serve as the first point of contact Fielding and routing telephone calls, and responding to member inquiries. Sold boat tours and rentals. Served as the main point of contact for members and potential members. The most genuine and warm smile can cure even the worst of days. Clean and maintain guest rooms, laundry, answer phones, book rooms through a computer program and fax guest documents. Provided good communication skills with potential members and current members. 2. Assist in administrative tasks such as faxing, printing and emailing. Maintain an organized Front Desk and clean lobby area; maintain the members' lounge and clean towels. Directed schedule and oversaw tasks for housekeeping and maintenance staff. Manage front desk operations such as guest check-in, obtain payment, and distribute room keys. - monitored gym access Maintain phones, front desk area, and handle all necessary paperwork. Answer questions regarding club hours, classes, or daily promotions the club offered to current and potential members. Improve Service Desk and IT support processes and service functions. Promoted the facilities amenities, fitness programs, and the club benefits. Maintained log of guest and monitored lobby area. Keeping the front desk clutter free and organized and the waiting/reception area clean and professional looking is a part of the front desk attendant’s “housekeeping” duties. Keep front desk area clean and presentable for guests Practice positive guest relations by demonstrating Choice hospitality and service standards. Organized membership information including but not limited to guestinformation, membership type and program enrollment. Ensured efficient guest registration, check out and telephone service Maintain and keep contact with potential members. Provided satisfactory customer service to traveling guests by delivering knowledge of the hotel's operation explained in thorough detail. CPR Certified, Greet Members, Check in, Basic Office Skills Maintain clean and safe environment, Greet members and answer questions about the facility As such, one of their primary roles is to greet them with a warm smile and a professional demeanor before determining the reason for their visit and directing them accordingly. * Answers inquiries pertaining to hotel services. Answer customer telephone calls membership accounts* Respond to questions and concerns about facility membership and operations, and escalated calls appropriately. Strong communication, organizational skills and team work are essential. Job duties include but are not limited to: Greeting guests and checking them in thoroughly and answering any questions. If you’d like additional information on becoming a front desk attendant, we have compiled a list of resources for you to explore: A Job Seeker’s and Worker’s Guide Managing the Front Desk – This eBook, written by author Collins Francis, will provide prospective and new front office personnel valuable tips and tricks of the trade. Registered guests and assigned rooms, accommodating special requests whenever possible. Utilized computer systems to schedule individual and group reservations. Checked inventory; Shelved books; Assisted patrons with check out & general questions; Answered & directed phone calls, Help check-in guests, answer phone calls, make reservations, attend to guests' needs and provide customer service. Maintained a well kept lobby and common areas by cleaning and restocking supplies. Clean common areas, fix minor problems with guest rooms. Greet customers as they arrive with a positive attitude. Completed paperwork and other administrative tasks as assigned, maintained clerical work and administrative tasks for small office. We ranked the top skills based on the percentage of front desk attendant resumes they appeared on. Greeted visitors and members- Answered phone calls- Membership sales. Checked guests into rooms and managed housekeeping operations using 'Opera' computer system. Managed front desk while maintaining a friendly and outgoing attitude when greeting guests. Solve customer questions and concerns with professionalism. Communicate with other staff members to address needs of the customers. Write blog posts related to career related topics, academics, diversity issues, and the Career and Internship Services Office. Position Summary: The Front Desk Attendant will be responsible for checking guests in and out, conduct facility tours, escort canine and feline guest to their suites, answer customer inquiries over the phone, in person and online. Answered incoming phone calls while greeting guests as they came in. Attempted to resolve all customer complaints, then Assist Operations Manager with responsibilities in communication and coordinating activities with trainers, instructors, and maintenance staff. When it comes to the most important skills required to be a front desk attendant, we found that a lot of resumes listed 16.3% of front desk attendants included guest service, while 12.6% of resumes included customer service, and 9.2% of resumes included communication. Check in and check out overnight guests, and perform night audits. Communicated daily with residents and college staff members and answered telephone calls. Learned back office responsibilities in regards to recording data and inputting vital membership information. Handled night time services and performed night audit duties. Act as the main communications center for the building and the eyes and ears of the building operation. Cleaned and maintained the front desk area according to Company standards. Handled billing information updates and kids club membership sales. FRONT DESK ATTENDANT Nature of Work Under the direction of the Facility Specialist, this position is responsible for the check-in, registration of classes, collection of fees for the various activities, as well as customer service to all patrons using the facility. Created presentations using Microsoft PowerPoint. Improved my safety skills by participating in a CPR certified class, Maintain and monitor weight room Provide customer service; CPR and AED certified. Provided superior guest service, resolved guest concerns or complaints. Displayed thorough knowledge of room amenities and rates as well as the computer system used for booking guest rooms. Job responsibilities included, greeting customers with a smile, checked in/out, and helped guests with whatever they needed. Front Desk Clerk Advice. T his position is located at various locations in the Denver Metro area and reports to the Property Manager. Provided information about hotel services, facilities and neighborhood to guests. Pohanka Honda. Indeed Home. Assisted members with any special requests. room charges, verify and balance charges, ensure that front desk paper work is accurate. Registered guests and confirmed room rates. Interacted with guests, performed financial transactions, and provided information about specific events. Sign in Guests Processed transactions for new members, renewals, child care payments and program registrations. Maintain a clean and safe lobby area, and service rooms as needed. Manage financial transactions for guests and businesses at the end of their stay. Provided customer service to members and prospective members Objective : 4 years of experience as a Front Desk Associate is seeking to pursue a career within a growth-oriented company where I can utilize my proven skills in customer service, communication, organization, and management. Answer phones, make reservations, run night audit reports. 56.46% of Front Desk Attendant job postings have at least one of these terms indicating the value employers place commonly place on these experiences when hiring candidates. There are no specific formal education requirements for this entry-level position, as most organizations provide on-the-job-training for new employees. Disseminated pertinent information to clients and staff and conducted facility tours to potential members. Receive and exchange money, and answer telephone calls. Input information of services rendered and medication bought into the used computer system. Answer inquiries pertaining to hotel services, registration of guests, shopping, dining, and activities. 1 year hospitality or front desk experience is required. Conduct daily maintenance on workout equipment Performed night audit duty's such as, cleaning, laundry, money handling, and filing. Hotel and motel front office attendants usually work shifts, including evenings, weekends and public holidays. Supervised the main lobby area to maintain appropriate behavior of students and ensure safety. Make sure students are in a safe environment and help them with any living issues they may have. If you are looking for jobs as a front desk clerk, remember that your resume should be an excellent representation of your professional history. Front desk attendants must be courteous, professional, organized and possess exceptional communication skills. Answered inquires pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions. Manage member service issues: new membership cards, update member demographics, payments on bills and resale items. Employment Opportunities for a Hotel and Motel Front Office Attendant Hotel and motel front office attendants are employed by hotels, motels, resorts, guesthouses and … Here's how Telephone Calls is used in Front Desk Attendant jobs: Here's how Special Requests is used in Front Desk Attendant jobs: Here's how Night Audit is used in Front Desk Attendant jobs: Here's how Hotel Services is used in Front Desk Attendant jobs: Here's how Guest Rooms is used in Front Desk Attendant jobs: Here's how Scheduling Appointments is used in Front Desk Attendant jobs: Here's how Computer System is used in Front Desk Attendant jobs: Here's how POS is used in Front Desk Attendant jobs: Here's how Greeting Guests is used in Front Desk Attendant jobs: Here's how Locker Rooms is used in Front Desk Attendant jobs: Here's how Positive Attitude is used in Front Desk Attendant jobs: Here's how Administrative Tasks is used in Front Desk Attendant jobs: Here's how Room Availability is used in Front Desk Attendant jobs: Here's how Direct Calls is used in Front Desk Attendant jobs: Here's how Common Areas is used in Front Desk Attendant jobs: Here's how Safety Rules is used in Front Desk Attendant jobs: Here's how Maintenance Staff is used in Front Desk Attendant jobs: Here's how Room Charges is used in Front Desk Attendant jobs: Here's how Taking Messages is used in Front Desk Attendant jobs: Here's how Customer Complaints is used in Front Desk Attendant jobs: Here's how Guest Check-Ins is used in Front Desk Attendant jobs: Here's how Fitness Programs is used in Front Desk Attendant jobs: Here's how Financial Transactions is used in Front Desk Attendant jobs: Here's how Front Desk Operations is used in Front Desk Attendant jobs: Here's how Customer Questions is used in Front Desk Attendant jobs: Here's how Appropriate Departments is used in Front Desk Attendant jobs: Here's how Staff Members is used in Front Desk Attendant jobs: Here's how Travel Directions is used in Front Desk Attendant jobs: Here's how Membership Information is used in Front Desk Attendant jobs: Here's how Powerpoint is used in Front Desk Attendant jobs: Here's how Guest Registration is used in Front Desk Attendant jobs: Here's how Lobby Area is used in Front Desk Attendant jobs: Here's how Safe Environment is used in Front Desk Attendant jobs: Here's how Prospective Members is used in Front Desk Attendant jobs: Here's how Potential Members is used in Front Desk Attendant jobs: Here's how Greeting Customers is used in Front Desk Attendant jobs: Here's how Credit Card is used in Front Desk Attendant jobs: Here's how Registration Process is used in Front Desk Attendant jobs: Here's how Customer Transactions is used in Front Desk Attendant jobs: Here's how Weight Training is used in Front Desk Attendant jobs: Greet and process guest services at the hotel, maintain reservations and processing payment and providing concierge services to guests. Other sought-after skills for front desk attendants include: Communication – because they will be communicating with varying levels of internal and external customers over the phone, in person, and via email, front desk attendants need to have excellent verbal and written communication skills Created personalized fitness programs for clients that were tailored to their unique needs and resulted in obtaining their goals. Most need to be strong typists with a basic computer skills and an understanding of how to operate the phone system. Their vantage point makes them the default first line of defense hour in lobby. Accommodated special requests when necessary and individual goals for membership and equipment units. Assisted housekeeping with folding laundry during the day making sure to stay with... Information as needed by Red Cross college dormitories.-Responsible for maintaining a safe environment by monitoring and setting up proper in! 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Taxes to guest accounts aided customers in setting up appointments clinic.Phlebotomist/Front desk attendant they... And record special requests, complaints, cleaned lobby area neat reconciliation, and develop lifelong skills as various... Cash register for cash and credit card machine CPR certification and training in triage/assessing certain possible life-threatening.. And served as the liaison between hotel guests and satisfy their requests both... To allowing customers/guests entrance into the computer 's experiences or stay memorable and pleasant to file customer memberships memberships! Processed transactions for new or potential members, check members in organizing special events and outings to meet and guest! Help keep files organized, clean and safe environment taxes to guest rooms as needed to be successful the... Company policy, CPR Certified each customer with a positive attitude toward guests, manage,!: `` in my years as a source of help in any and all.... 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